Get in Touch With Us
Got a question about how we rank the highest-payout online casinos, spotted something that needs updating, or want to flag a concern? This page covers how to reach us, what we can help with, and what we cannot.
How to Reach Our Team
Email is the best way to contact us. Write to [email protected] and a member of our editorial team will read your message personally — we don't rely on automated replies to stand in for an answer. Include a short summary of what your enquiry is about so we can route it correctly and reply faster. We aim to respond within a couple of working days, though this can stretch during busier periods.
What We Can Help With
- Questions about our rankings — If you want to know why a particular casino sits where it does among our reviewed operators, or how payout speed, licensing, or bonus terms factor into our assessment, ask away.
- Corrections — Bonus offers, wagering requirements, and payout timeframes change often. If something on feralchildren.com looks out of date — a welcome offer that's expired, a withdrawal limit that's shifted — tell us and we'll look into it.
- Feedback and content requests — If there's a topic around real money online casinos, deposit methods, or state-specific eligibility you'd like us to cover in more depth, we're glad to hear it.
- Responsible gambling concerns — If gambling has stopped being enjoyable, is affecting your finances, or you're worried about someone else's play, say so in your message. We'll point you toward self-exclusion tools and support organisations rather than leave you without an answer.
- General site enquiries — Anything else about how Casino Sites works, how we source our information, or how our comparisons are put together.
What We Cannot Do
We're an independent comparison site, not a casino operator. That means we can't process deposits or withdrawals, verify your identity for an account, resolve a dispute over a specific bet or bonus, or access any casino's customer records on your behalf. For those issues, your first point of contact should always be the support team of the licensed casino you're playing with — most operators listed on this site offer live chat or email support directly through their platform. If a licensed operator hasn't resolved a complaint fairly, your state gaming regulator is generally the next step, since regulation is what gives players recourse in the first place.
A Note on How We Work
Some of the casinos featured on feralchildren.com are commercial partners, and we may earn a commission if you sign up through a link on this site. That relationship never decides our rankings — those are based on factors like licensing, payout speed, and bonus terms, not on who pays us. If you think we've got something wrong, whether it affected you positively or negatively, we want to know. Reader feedback is part of how we keep this site accurate.
If your enquiry relates to casinos operating outside standard US licensing, such as those covered on our Trusted Non GamStop Casinos UK page, please note that page addresses a different market and its content doesn't apply to US eligibility or licensing rules.
Before You Write In
A few quick checks can save you a reply cycle:
- If your question is about a specific casino's bonus terms, check the operator's own terms and conditions page first — wagering requirements, expiry dates, and game restrictions are set by the casino, not by us.
- If you're asking about eligibility, remember that online casino play in the US is governed state by state; availability and the minimum gambling age (typically 21) depend on where you're physically located when you play.
- If you're reporting a technical issue with a casino's own site, that's best directed to the casino's support channel, since we don't have access to their systems.
Thanks for taking the time to read this. We look forward to hearing from you, whatever the reason.